We are happy to deliver anywhere within Hong Kong.
For orders outside Hong Kong please send us your wish list and we will get back to you. E-mail your wishlist to firstname.lastname@example.org.
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded.
Important: Most of items are made and ready by each artist for your order, so it can take about 4 weeks until you have them.
See the table below for the shipping charges and delivery times:
Orders Below HK$300
Orders from HK$300-1000
Orders above $1000
Furniture items include: Cabinets, Chest of Drawers, coffee Tables, Side Table, Console, Chairs, Stool, Table lamps, Floor lamps, Rugs, Mirrors, Wall art. Please note: A HK$100 (USD13.00) per floor surcharge will be added if there is no elevator or the product doesn’t fit inside the elevator.
The expected delivery times are estimates only. STROLL will not be liable to you for any loss or damage.
If there is no one at the delivery address to receive the Product, the Product will be returned to the STROLL warehouse.
Orders placed within Hong Kong or goods shipped to a Hong Kong residence are subject to the Hong Kong GST. Orders placed outside Hong Kong may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed.
Return & Exchange Policy
We hope that you're happy with your purchase at Stroll. However, if you are not 100% satisfied with your purchase, you may return any item in its original, unused condition for exchange within 7 working days from receipt of goods.
Returns will be exchanged for credit note valid for 6 months. You may use the credit note in store or online at email@example.com.
How to Return:
- Request a Return ID number by firstname.lastname@example.org. Or, call STROLL Customer Services a Mon-Fri between 10.00AM to 5.30PM (HKT) on: +852 9220 4346. We will confirm the return request by email.
- Please include your "proof of purchase". This may be your invoice, bank statement, order confirmation from Stroll, or delivery note.
- Return the goods within 7 days to:
Flat 04, G/F, Block A, Villa Rocha,
10 Broad wood road,
Tel:+852 9220 4346
- All products must be returned in its original, unused condition, with all packaging intact within 7 days.
- You are responsible for the cost of returning the goods.
- The goods are your responsibility until they reach us and we have issued the credit note.
- If you are exchanging an item, products can only be exchanged once.
- Exchange will not be accepted on items in any way used, unprofessionally, cleaned & damaged or altered. Stroll reserves the right to determine the above mentioned conditions.